Mis Grameenphone

Mis in Grameen Ph iodin and further(a) chapter 01 intromission way and giving medications facing constantly incessantly- changing problems, diverse managerial styles, and ever chip in culture requisite offer a ch ei in that respectnging context for developing reckoner based learning transcriptions. A focal point info show upline (MIS) is a carcass or sue that contributes study essential to manage ecesiss goodly. oversight education dusts (MIS) employs the desegregation of study engineering in achieving the ask and objectives of the general locomoteforce, managers and their organization.The victimization of MIS in organizations attends in somatic executives in applying efficient and in effect(p) schooling technology-based practice and scotch closes. With freshfangled trends in entropy technology, managers and organizations go awaying face much than than advance and flexible oversight of organisational entropy. c ar breeding trunks be regarded to be a subset of the over both internal perplex gots procedures in a pargonntage, which cover the practise of people, documents, technologies, and procedures utilize by caution accountants to solve parley channel problems much(prenominal) as existing a product, divine service or a bank line-wide strategy.Academic on the wholey, the bound is comm and utilise to refer to the conference of data counsel methods tied to the automation or yield of human close make, e. g. finale contain establishments, Expert organisations, and administrator tuition arrangements. The terms MIS and instruction frame atomic number 18 often conf social occasiond. MIS is close to durations referred to, in a restrictive sense, as knowledge technology focus. That ara of study should non be conf delectationd with com dresser science. IT service c be is a practitioner- rivet discipline.MIS has in either case some differences with Enterprise Resource Planning ( ERP) as ERP incorpo grade elements that atomic number 18 not necessarily foc up come upond on finish tolerate. MIS enforces computer technology to provide in stratumation and decision yield to managers, helping them becomes more effective. suppurations in the unripe computer indus punctuate are changing corporate vigilance style. Managers at all aims use similar info. Operating managers fit in selective development which is timely, precise, detailed, internal and historical.Upper level managers command entropy which is aggregated, external as tumesce as internal, future oriented as well as historical and practical application a commodiouser span time. An effective MIS put upnot be built without vi equal to(p) information charge tools. Such tools were not in general available previously. Moreover, approximately organizations did not efficaciously use DBMS technology until twain decades in the first place. Most organizations these days rely heavily on thei r IT bodys. An important key to a successful MIS is the effective management of an organizations selective information resources. hapter 02 Management information schema 2. 1 MIS definition- Management information scheme is the confederacy of men, machine and procedures for collecting related information from the internal and external sources of an organization, and use these information for the purpose of decision devising. Anformer(a) government agency it stooge say it is the integrated transcription of man and machine which provides information fight for the decision making in the organization. MIS also can define as a computer-based information system. According to Jorge M.Scott, MIS is comprehensive and twinned setoff information subsystems which are rationally integrated and which transform info into information in a variety of ship canal to enhance productivity in obligingness with the managers style and characteristics on the basis of established quality criteria . 2. 2 screenings of MIS MIS has become an integral part of the organizations innovation and application on several particularized areas. These include strategy births, data impact and job accomplishance development. MIS transforms data into utilitarian information to formulate effective management decisions.Data bear on by MIS allows organization of wide quantity of business data and provides blue-chip time-saving benefits for the organization. Job effect of the organizations human resources is greatly affected with the establishment of an MIS. Employees leave behind look at more efficient and effective shipway in handling data and information. 2. 3 Elements of a operable MIS A useful MIS has five elements which include timeliness, accuracy, consistency, completeness and relevance. The efficacy of an MIS impart be deterred whenever one or more elements are compromised.The element of timeliness signifies that an organizations MIS can provide and distribute current i nformation to its users. Processed information from MIS essential be accurate and free from flaws. MIS consistency in handling data moldiness be taken into consideration for well-defined, documented processes and capability to adapt with a dynamic environment. Management needs complete and related information in a summarized format to ward off information overload. The MIS must be able to provide the management with applicable data for effective planning and decision making. 2. 4 Advantages of MIS An MIS provides m any benefits to the organization.Primarily, it facilitates organisational planning. MIS enhances the sound decision-making skills of the management by providing relevant information. Secondly, MIS minimizes information inordinateness by summarizing this in standard formats for managers to wipe out detailed and concise reports. Thirdly, MIS facilities bring integrating to an organization as it keeps revolutionary(prenominal)wise departments up on(predicate) wi th existing problems and needs. Lastly, MIS makes managerial agree easier. This gives management the ability to assess and improve the organizations performance. 2. 5 MIS classification MIS is a concept, which is a liaison of degree rather than an absolute one.In management there are perhaps hardly a(prenominal) another(prenominal) areas other than MIS which gas reachd so much controversy. We would make an attempt to try to look into several(predicate) types of MIS as they adopt evolved during the course of time. 1) Transaction Processing ashes (TPS) 2) Management schooling System (MIS) 3) finale Support System (DSS) 4) executive director Support System (ESS) 1) Transaction Processing System It processes dealingss and produces reports. I t represents the automation of fundamental, routine processing used to support business operations. It does not provide any information to the user for decision making.TPS uses data and produces data. 2) Management Information System MIS in an information system that processes data and converts it into information. A management information system uses TPS for its data inputs. The information generated by the information system may be used for control of operations, strategic and long-range planning, short-range planning, management control and other managerial problem solving. 3) Decision Support System A decision support system is an information system application that assists decision-making. DSS tends to be used in planning, analyzing alternatives and trial and error see solutions.They incorporate a variety of decision-making models and gum olibanum area capable of performing what-if analysis. 4) Executive Support System An ESS is a especial(a) kind of DSS. It is specially tailored for the use of chief executives of an organization to support his decision-making. thusly ESS is a comprehensive information system that includes various type s of decision support systems, but it is more specialised and person oriented. 2. 6 Objective of MIS on that point are ternion rudimentary objectives of MIS are discussed below 1. Operational control It is the process of assuring that the specific tasks are carried out efficiently and effectively. 2.Management control It is the process by which managers ensure that resources are obtained and used effectively and efficiently in the accomplishment of organizational objectives. 3. Strategic planning It is the process of deciding on objective of the organization, on substitute in these objectives and on the policies that govern the acquisition, use and disposition of these resources. The nature and extent of information demand for these purpose greatly depends upon the business environment in which it ope range. As subaltern or medium size organization do not have the resources or the organization to have a authoritative information system. . 8 Characteristics of MIS The following are the characteristics feature of an MIS (a) Management oriented This is the some significant characteristics of MIS the system is designed from the masking d deliver. This does not mean that the system will be geared to providing information instantly to top management rather, it means that the system development starts from an appraisal of management needs and overall business objective. It is possible that center management or operating management is the focus of the system, much(prenominal) that their needs are the cornerstone on which the system is built. b) Management directed Because of the management orientation of MIS, it is unequivocal that management activity direct the system development efforts involvement is not enough. It is obsolete to find an MIS where the manager himself or a high-level reprehensive of his department is not pass a good deal of time in system design. (c) Integrated integration is significant because of the ability to produce more meaningful management information. For example. in stray to develop an eff ective outturn computer programing system , we must balance , such factors as * Set up be * Work force Overtime rates * Production capacity * Inventory levels * uppercase requirements * guest service A system that ignores one of these elements inventory, level for example is not providing management with an optional schedule. (d) Common data devolve Because of the integration concept of MIS there is an opportunity to avoid duplication and tediousness in data gathering, computer storage and spread for example- customer assigns are the basis for var. the customer for goods ordered, setting up the accounts receivable, initiating business activity, sales analysis, sales forecasting and so on. e) Heavy planning element Management information system does not take place overnight, they take from threesome to five old age and longer to fit established unwaveringly within a community. Therefore a heavy planning element must be present in MIS development. (f) sub system c oncept (g) Flexibility and docile of use (h) Database (i) Distributed data processing (j) Information as a resource 2. 8 utilizations of MIS (The performance monitoring role) The MIS has many roles to perform like the decision support role, the performance monitoring role and the functional support role.MIS are not just statistics and data analysis. They have to be used as an MBO (Management by Objectives) tool. They help * To establish relevant and measurable objectives * To monitor results and performances (reach ratios) * To send alerts, in some cases daily, to managers at each level of the organization, on all deviations in the midst of results and pre-established objectives and budgets. * The Functional Support Role Business processes and operations support function is the close to(prenominal) base. It involves collecting, destroying, storing, and staple fiber processing of data.Information systems support business processes and operations by * Recording, storing and pr ocessing sales data, acquire data, investment data, payroll data and other accounting records * Recording, storing and processing inventory data, work in process data, equipment repair and sustentation data, supply chain data, and other production/operations records * Recording, storing and processing personnel data, salary data, employment histories, and other human resources records * Recording, storing and processing market place data, customer profiles, customer buy histories, marketing re attempt data, advertising data, and other marketing records * Recording, storing an processing business learning data, competitor analysis data, industry data, corporate objectives, and other strategic management records use of all the above to implement, control, and monitor plans, strategies, tactics, new products, new business models or new business ventures. * The Decision Support Role The business decision making support function goes one step further. Decision making is an integral part of the carrying out of any organization. To facilitate Decision making in this ever- free-enterprise(a) world it is imperative that managers have the duty information at the right time to bridge the gap between need and expectation. To facilitate better flow of information adequate Management Information Systems (MIS) is the need of the hour.Thus it is important to have an dread of the MIS followed in an organization by all levels of management in order to take effective decisions. A management information system collects and processes data (information) and provides it to managers at all levels who use it for decision making, planning, program implementation, and control. 2. 9 Risks of MIS Management risks show the likelihood of economic events that could negatively affect the operations or earnings of the organization. Management decisions based on erroneous, ineffective or imperfect MIS may boost the risks in specific areas such as commodity pricing, beau mondes liquidit y, interest rates or foreign currency.A non-secure or seedy programmed MIS can result into hacking, data manipulation, wildcat data access and routine work disruption that can result to senseless management decisions or planning. chapter 03 COMPANY OVERVIEW GRAMEENPHONE GRAMEENPHONE is the largest restless foretell smart set in Bangladesh. In the midst of lack of colloquy means, GRAMEENPHONE has introduced an effective and user-friendly peregrine phone mesh topology. It has put a positive impact on the lifestyle of the people of Bangladesh. 3. 1 self-control TELENOR owns 62% of GP. It is the state-owned telecommunication company in Norway operating since 1885. It is amongst the oldest, most sophisticated, and diversified telecom companies in the world.The company has a long history of successful cooperation with other operators and governments in and out of Norway. TELENORs home base, Norway, has the highest density of unsettled phones in the world and one of the most c ompetitive markets in the field. TELENOR has been playing a pioneering role in the development of GSM, one the latest and most successful versions of cellular technologies. GRAMEEN Telecom the second largest shareholder owning 35% of GP, has been established by GRAMEEN assert, which believes that a lack of communication facilities in the rural areas is one of the major obstacles to rapid economic development in the rural areas of Bangladesh.GRAMEEN Telecoms deep sense of the people and culture of Bangladesh helps GP to build up convenient and cost-effective communication facilities in the rural areas, which in turn, create more jobs and open up business opportunities there. Marubeni Corporation is one of the largest general merchandise and investment companies in Japan. The company has a global business network that oversees a number of operations ranging from domestic export and import to offshore trade and retail marketing of finished products. Marubeni invests in manufacturin g facilities and theme projects, including in the telecommunications sector. The company owns 9. 5% of GP. Gonofone Development Corp. which owns 4. 5% of GP, is a telecommunications development company based in New York.In addition, three leading international financial institutions the multinational Finance Corporation, Asian Development Bank and the Commonwealth Development Corporation are also shareholders of GrameenPhone. The three organizations each hold three per cent of preferred shares of GrameenPhone. 4. 2 License and Network GrameenPhone currently holds both a GSM 900 and a GSM 1800 license. The government has not yet announced any plans to final result UMTS licenses in Bangladesh. With the initiative of GrameenPhone, mobile phones are spreading rapidly throughout the country. A huge portion of Bangladesh is under GrameenPhones reportage at a time. Today, more than one in three telephones in Dhaka and Chittagong are mobiles.GrameenPhones network is divided into seste t zones according to the divisional borders Dhaka Zone, Chittagong Zone, Khulna Zone, Sylhet Zone, Barisal Zone and Rajshahi Zone. Currently GP is operating in all six zones. The zone in which a lector is registered with GrameenPhone is that subscribers Home Zone, and all other zones are Remote Zones. GrameenPhone offers the widest coverage in Bangladesh. The universe coverage has increased from approximately 85% in 2005 to above 90% in 2006. In addition, GrameenPhone also offers GPRS in most of the country and EDGE in urban areas. 3. 2. 1 Specialties GSM Mobile Operator, Telecommunication dish up Provider. 3. 2. 2 Healthline and BillPayIn 2006, GrameenPhone introduced HealthLine, providing around the measure access to medical services for its subscribers via the mobile phone, and BillPay, allowing utility aeronaut payments with the mobile phone in selected areas. 3. 3 Products Under perspective Paid assistance there are two products 1) GP-GP Regular 2) GP-GP National 3. 3. 1 Subscribers Facilities Grameenphone subscribers enjoy the following GSM features without bearing any supernumerary costs * squaller ID * reverberate Waiting * Call Conference * Call Divert * Call Barring * value Added Services * joint Mail Service (VMS) * Short Message Service (SMS) * facsimile machine and Data Service (currently available only to corporate clients) * Pre-Paid Service chapter 04 MIS IN GRAMEENPHONEIn todays world of ever change magnitude complexities of carrying out business, every organization, in order to survive and grow, must have a properly planned, analyzed, designed and maintained MIS. This need is even more increased because organizations now have to compete not only locally but also globally. study organizational functions In GRAMEENPHONE major organizational functions- * gross sales & Marketing * study functions of systems Sales management, market research, promotion, pricing, new products * major(ip) application systems Sales order info system, m arket research system, pricing system * backing and story * Major functions of systems Budgeting, general book, billing, cost accounting * Major application systems familiar ledger, accounts receivable, accounts payable, budgeting, funds management systems * Human Resources * Major functions of systems Personnel records, benefits, compensation, labor relations, training * Major application systems paysheet, employee records, benefit systems, career passage systems, personnel training systems * Customer communication * Net operative * Data Storage * Utility bill payment system * Software Integrates Facets * Planning, Manufacturing, Inventory, Sales, Finance, Accounting * Transactions Alert All involved Factors * Updates Files, Speeds, Action, Cuts Cost * Electronic commerce * mesh Links Buyers, Sellers * Lowers Transaction Costs Goods & Services, Advertised, Bought, transfer Worldwide * Business-To-Business Transactions, Increasing. In Grameenphone Company MIS is largely nee ded at every sensation of moment. Without managing the total information related with employees and customers it can not operates its functions. Computer technology everywhere related of the company. The company realizes the potential and sizeableness of information technology and to manage this information for the decision making. The MIS has greatly facilitated and synchronized the information flow in the organization and the management feels that is has compete a role in the growth and increased performance of the company Organization computing resources Software Resources-Following software product program packages are used for the functioning of our information system and organization 1) Application Software Following application softwares are used in our organization and functioning of our information system * Microsoft Office * NOD32 Anti-Virus * Adobe Reader 2) System Software Following application softwares are used in our organization and functioning of our informat ion system * Operating System (Windows XP and Linux) for PCs. * Windows 2003 boniface for mainframes. Hardware Resources- Following hardware resources are required for the functionality of IS and organization * Personal computers * formula Document Scanners * HP Printers TPS in Grameenphone in effect(p) transaction processing system is working in Grameenphone for official transactions, customer dealing, etc Payroll TPS Grameenphones payroll TPS is designed to get information and record about employers and employees stored in computers. It get information about the employee from the employees department and send it to payroll TPS from where it tie in that information with the previous record and adjust a report which is forwarded to management. Decision making about organizational function taken throw managing all this information. Management takes record of the employees efficiency to work and may declare added bonus or other incentive. And the record is updated in the general l edger as well as the gain payroll (HUB). Customer IdentificationAt customer care centers data storage about customers this company also use computer technology. Collecting and gathering information about customers, dealing with them for products and services, offering new services to them, solving their problems for service by customer managers all are provided by computer application systems. Online Activity GP allows the customer the option of online uses. Purpose calling with the organization. Input Name, resume. Process The information will send to organization server (HUB). outfit evaluate and select candidate. Sim card operations Different sim card operations and transaction maintain by computer programs.Call rate, SMS rate, Voice messages record and flexi load transactions, handset facilities, additional service- all are maintain by computers which depends on information systems. MIS uses on these functions gives company better option to reach its own destiny. Telecommunic ation networking cannot thinkable without information system management. Every call, call-charges, talk-time duration, GSM Features and Value Added Services (all control by computer applications which is set before by computer application programs including different information. Relationship of MIS with TPS MIS reports and summarizes the organizations basic operations and these reports come from the basic passageway processing systems.In case of GP organization the TPSs of Recharge Cards, Payroll and Customer identification etc. provide the basic information about the organizations activities. These activities are because summarized in the form of reports for the manager so that they can read whether the firm is working properly or not. If there are some flaws therefore they take control measures to fix those flaws. chapter 04 closing curtain It would appear that the role played by MIS within the study companies is undergoing a dot of intense transformationfor many this invol ves a total rethink of their systems, and the way in which they are managed. IT representatives would appear to be sloughing their image of pure technologists.Instead, all displayed a keen interest in, and awareness of, the competitive pressures facing their organizations, and how managing information system could be used to assist in combating them. As part of the knowledge of the importance of business issues, there is a concurrent recognition of the importance of information, and it play improving customer servicea key discriminator in environments where products are essentially the same. The family relationship between management attitudes and the role played by information system is an elicit one. Without support from management it would appear that MIS will never be deployed in advanced(a) ways.But if MIS does not prove its potential then management will remain distinctly cool and unenthusiastic about its use. This would await to be particularly true in areas where the company is operating in a relatively stable climate with elfin or no opposition. If information systems are to be deployed effectively in the organizational arena, and to realize their full potential, strategic or otherwise, such issues must continue to rebel up the corporate agenda. Similarly, senior managers must realize that in the continuing search for competitive advantage in an ever more dynamic climate, IS management could, as has been widely maintained, be one of their most valuable (yet underdeveloped) organizational capabilities.This is a universally accepted fact that all managerial functions are performed through decision making. For pickings rational decisions, timely and reliable information is essential and is procured through a rational method of information collecting, processing and disseminating to decision makers. MIS assist decision makers, by providing the required information at various stages of decision making and thus greatly help the organization to ach ieve its goals and objectives. On the other hand, if an MIS is poorly planned and constructed, it may provide inaccurate, irrelevant or obsolete information, which may even prove fatal for the organization.